Privacy Policy

We collect information that is necessary to provide you with an accurate estimate and emergency service response. This includes:

• Personal Information: Name, phone number, email address, and physical address of the property requiring service.
• Incident Details: Information regarding the nature of the emergency (e.g., water leak source, mold location, biohazard type) to ensure our team arrives with the correct equipment.
• Digital Data: IP addresses, browser data, cookies, and usage information to improve our website's performance and user experience.
• Communication Records: Records of our communications with you, including phone calls, emails, and text messages for quality assurance and training purposes.

We use your data strictly for legitimate business purposes, including:

• Providing rapid response quotes and scheduling services
• Communicating with insurance companies on your behalf (only with your explicit permission)
• Internal record keeping and legal compliance
• Sending invoicing, service completion reports, and appointment reminders
• Improving our services and customer experience
• Sending service-related communications (we do not send marketing emails without consent)

We do not sell, rent, or trade your personal information. We may share your data only with:

• Authorized Service Professionals: We work with a network of vetted, licensed, and insured restoration professionals. When we coordinate services on your behalf, we share relevant project details (property address, scope of work, access instructions) with the assigned service provider to ensure proper execution of the work.
• Trusted Subcontractors: If specialized third-party equipment or expertise is needed for your restoration project.
• Legal Authorities: If required by law or to protect the safety of our team and the public (e.g., in biohazard/crime scene scenarios).
• Service Providers: We use secure third-party tools (such as Supabase for data storage) to manage our customer database. These providers are contractually obligated to protect your data.
• Insurance Companies: With your explicit authorization, we share necessary information to process your claims.

We implement industry-standard security measures to protect your personal information from unauthorized access, including:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data privacy and security

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal record-keeping requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information (note: we do not sell personal information).

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for up to 7 years for legal and business purposes.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.