Terms of Service

Emergency Clean Experts LLC specializes in emergency restoration and specialized cleaning services, including but not limited to:

• Mold Remediation and Testing
• Water Damage Mitigation and Restoration
• Fire and Smoke Damage Restoration
• Biohazard and Trauma Scene Cleanup
• Crime Scene Cleanup
• Hoarding Cleanup Services
• Odor Removal and Air Quality Restoration
• Professional Cleaning Services

All services are performed in accordance with industry standards including IICRC (Institute of Inspection, Cleaning and Restoration Certification), EPA guidelines, and OSHA safety regulations.

Emergency Clean Experts LLC operates as a service coordination and project management company. Services may be performed by our internal team or by vetted, licensed, and insured service professionals within our network. All service providers engaged through Emergency Clean Experts are required to maintain appropriate licensing, insurance, certifications, and compliance with applicable industry standards. Emergency Clean Experts manages project oversight, quality assurance, customer communication, and coordination of all work performed on your behalf.

By requesting our service, you authorize Emergency Clean Experts LLC, its employees, and its authorized service providers to:

• Enter the property to perform inspections, assessments, and estimates
• Conduct necessary remediation and restoration work
• Use specialized equipment including air movers, dehumidifiers, and containment systems
• Remove affected materials as necessary for proper restoration
• Document the work process through photos and videos for insurance purposes

You represent and warrant that: You are the property owner or have the legal authority to authorize these services. You will notify all tenants, occupants, and relevant parties of our work. You have disclosed all known hazards on the property.

For your safety and the safety of our technicians:

• Biohazard & Mold Containment: Our team utilizes specialized Personal Protective Equipment (PPE) and containment systems. Clients, family members, and pets must remain outside designated containment zones until the area is declared safe.
• Compliance with Instructions: You must follow all safety instructions provided by our technicians, including evacuation requirements and re-entry restrictions.
• Health Conditions: Notify us immediately if anyone in the household has respiratory issues, allergies, or compromised immune systems.
• Pets: Secure all pets during our work. We are not responsible for pets that escape or are injured due to your failure to secure them.

We are not liable for health issues resulting from failure to adhere to our safety instructions or premature re-entry into work areas.

While we strive to restore property to pre-loss condition or better:

• Emergency Clean Experts LLC is not liable for pre-existing structural damage, code violations, or defects present before our arrival
• We are not liable for secondary damage caused by the initial incident (e.g., water rot that existed prior to our service)
• We are not responsible for damage to personal property that was not properly disclosed or moved prior to service
• Our total liability shall not exceed the amount paid for the specific service in question
• We maintain comprehensive general liability insurance and workers' compensation coverage as required by law

No Warranties: Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee that all damage can be repaired or that all contaminants can be completely eliminated, though we use industry-standard methods to achieve the best possible results.

Due to the emergency nature of our business, resources (technicians, equipment, vehicles) are dispatched immediately upon service authorization:

• Before Dispatch: Cancellations made before crew dispatch are not subject to fees
• After Dispatch: Cancellations made after the crew has been dispatched may incur a service call fee of up to $250 to cover mobilization costs
• On-Site Cancellation: If you cancel after our crew arrives on-site, you will be charged the full service call fee plus any assessment fees
• Rescheduling: We understand emergencies evolve. Please contact us as soon as possible if you need to reschedule

Our equipment remains our property throughout the service period:

• You are responsible for the security of our equipment placed on your property
• Daily monitoring fees may apply if equipment must remain on-site for extended periods
• You must provide reasonable access to utilities (electricity, water) necessary for equipment operation
• Report any equipment malfunctions immediately

You agree to indemnify and hold harmless Emergency Clean Experts LLC, its employees, and contractors from any claims, damages, or expenses arising from:

• Your failure to disclose known hazards or property conditions
• Your failure to follow safety instructions provided by our team
• Your breach of these Terms and Conditions
• Any third-party claims related to your property or the incident requiring service

While we provide 24/7 emergency response services:

• Response times may vary based on weather, distance, and availability
• We are not liable for delays caused by circumstances beyond our control
• In life-threatening situations, always contact 911 first
• We reserve the right to refuse service in unsafe conditions

All content on our website, including text, graphics, logos, and images, is the property of Emergency Clean Experts LLC and protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

These Terms, together with any written service agreement and our Privacy Policy, constitute the entire agreement between you and Emergency Clean Experts LLC regarding our services and supersede all prior agreements and understandings.